Last Updated: 27 October 2025
Visa Litigation Services (“Visa Litigation Services ”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).
Scope and Purpose
This Privacy Policy applies to all visitors to our website (https://www. visalitigation services.co.za) and describes how we process information submitted through online forms, email enquiries, or website analytics tools.
We collect and process personal information solely for business and marketing purposes, such as responding to enquiries, assessing service requirements, and understanding visitor engagement through analytics.
Information We Collect
We collect and process the following categories of personal information:
Information Provided Directly by You
When you complete an enquiry form, newsletter sign-up, or similar submission, we may collect:
- Full Name
- Email Address
- Contact Number
- Company Name (if applicable)
- Service-related Questions or Comments
Information Collected Automatically
When you access our website, we automatically collect limited technical and analytical information, including:
- IP Address
- Device type and browser information
- Pages visited, duration of visit, and referring URLs
- Interaction data (clicks, scrolls, form submissions)
We use this information to understand site performance, improve user experience, and measure marketing effectiveness.
Purpose of Processing
Your personal information is collected and processed for the following legitimate business purposes:
- Responding to your service enquiry or request
- Communicating about potential services or consultations
- Providing requested marketing information or updates
- Monitoring and improving website performance and security
- Complying with applicable legal and regulatory requirements
We do not use website data for automated decision-making or profiling beyond standard marketing analytics.
Legal Basis for Processing
We process personal information based on one or more of the following lawful grounds:
- Consent – when you voluntarily submit information through our website;
- Legitimate Interests – to maintain and improve website functionality and marketing effectiveness;
- Legal Obligation – where retention or disclosure is required by applicable law.
Children’s Privacy
Our services and website are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us for prompt deletion.
Disclosure of Information
We may share your information only with:
- Trusted service providers who support website hosting, analytics, and email delivery
- Regulatory or legal authorities where disclosure is required by law
- Internal departments within Visa Litigation Services to respond to your enquiry
All third-party processors (including Google Analytics) operate under strict confidentiality and data protection obligations consistent with POPIA and GDPR standards.
Cross-Border Transfers
As our website and analytics services may involve servers hosted outside South Africa (including within the European Union or United States), your personal data may be transferred internationally.
We ensure that appropriate data transfer safeguards are in place — such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms — to protect your information in accordance with applicable data protection laws.
Information Security
We implement reasonable and appropriate technical and organisational measures to protect personal data from:
- Unauthorised access, disclosure, or alteration
- Accidental loss, misuse, or destruction
These include firewalls, access controls, encrypted communications, and continuous monitoring of web systems.
Retention of Information
Personal information collected through our website is retained only for as long as necessary to:
- Fulfil the purpose of the enquiry or communication
- Meet legal or contractual recordkeeping obligations
- Support business analysis or service improvement
Analytics data may be retained for up to 26 months in accordance with Google’s data retention policy, after which it is automatically deleted or anonymised.
Direct Marketing and Communications
If you opt in to receive marketing communications, we may send you relevant updates about our services.
You may withdraw consent or unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.
Your Rights
You have the right to:
- Access personal information we hold about you
- Request correction or deletion of inaccurate or outdated data
- Object to certain processing activities
- Withdraw consent for marketing or analytics tracking
- Lodge a complaint with the Information Regulator of South Africa
Information Regulator (South Africa)
If you are not satisfied with our response to your privacy-related concerns, you may contact:
Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg/
Changes to This Policy
We may amend this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The most recent version will always be available on our website with the updated “Last Updated” date.
Contact Information
Visa Litigation Services
Website: https://www.visalitigationservices.co.za
Email: contact@visalitigationservices.com
WEBSITE DISCLAIMER
The information provided in this site is not intended to constitute immigration advisory or legal advice and you use it as such, at your own risk. Visa Litigation Services (“the Company”) accepts no responsibility or liability for damages arising from the use of the information. If immigration advisory and legal advice is required on any issue, you should contact us.
We and our affiliates, shareholders, agents, consultants or employees are not liable for any damages whatsoever relating to your use of this site or the information contained on this site or your inability to use this site. This includes, without limitation, any direct, indirect, special, incidental, consequential or punitive damages, whether arising out of contract, statute, delict or otherwise and regardless of whether we were expressly advised of the possibility of such loss or damage.
ACCEPTANCE
These Terms and Conditions become effective when you access the site for the first time and constitute a binding agreement between the Company, including its subsidiaries and affiliates and yourself, which will always prevail. The updated version of these terms and conditions governs our respective rights and obligations each time you access this site.
Users are encouraged to refer to these terms and conditions before using the site as they may be updated from time to time.
NATURE OF INFORMATION ON THE SITE
All information on this site is only intended to provide you with general information about the Company. Nothing contained on this site constitutes an offer or agreement to enter into any transaction, nor does it constitute guidance, a proposal or recommendation to enter into any transaction.
All information is provided “as is” and should not be treated as professional, immigration or legal advice of any kind. You should consult one of our professionals which comprise of admitted attorneys, immigration specialists and international mobility professionals before relying on any information on this site.
CONTENT YOU PROVIDE
All information submitted by you must be and must remain true, accurate, current and complete. You shall not misrepresent your identity.
By using the site, you grant us the right to use information, data, materials or other content you provide to us to be uploaded via the site or which you have provided for the purposes of rendering the services and such other purposes as set out in the privacy policy.
COMMUNICATIONS THAT ORIGINATE FROM YOU
We may assume that all electronic communications which reasonably appear to originate from you or a person you have told us is authorised to act on your behalf are in fact from you and the form in which we receive the communication is the same as when it was first dispatched.
INFORMATION FEEDS
We may use the services of other organisations to provide information on the site. We have no control over this information and make no representations or warranties of any nature as to its accuracy, appropriateness, or correctness. You agree that such information is provided “as is” and we will not be directly or indirectly liable for any damages that may arise from your reliance on it.
LINKED SITES
This site may contain links to other sites. While we try to provide links only to reputable sites, we cannot accept responsibility or liability for the information provided on other sites. Where you access a third-party site, you do so at your own risk.
PERMISSION FOR HYPERLINKS, DEEP LINKING, CRAWLERS AND METATAGS
Nobody may establish a hyperlink, frame, metatag or similar reference, whether electronically or otherwise (collectively referred to as linking), to this site or any subsidiary pages before receiving our prior written approval, which may be withheld or granted subject to the conditions we specify from time to time.
An application for linking must be submitted to contact@visalitigationservices.com . Once received we will do our best to respond and enter into further discussions with you. If you don’t get a written response from us within ten business days, consider your request as having been rejected.
Breach of these conditions entitles us to take legal action without prior notice to you and you agree to reimburse the costs associated with such legal action to us on an attorney and own client scale.
YOUR PERSONAL INFORMATION
We will protect and use your personal information in accordance with our privacy policy.
INFORMATION ABOUT USE OF COOKIES
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with the best experience when you browse our site and allows us to improve our site functionality. By using our site, you are agreeing to the use of cookies as set out in our cookies policy.
OUR INTELLECTUAL PROPERTY
This site may contain the intellectual property of the Company, its subsidiaries or affiliates and may not be reproduced or disseminated in whole or in part without the Company’s written consent. We retain all copyright and other intellectual property rights in all material, including logos and other graphics and multimedia works published on or via the site.
Nothing on this site should be construed as granting any licence or right to use any trademark without our prior written permission and/or that of third parties, as the case may be. You may not, without our prior written permission, use our intellectual property or that of third parties for any other purposes.
An application to use our intellectual property must be submitted to contact@visalitigationservices.com. Upon receiving your application, we will do our best to respond and enter into further discussions with you. If you don’t get a written response from us within ten business days, consider your request as having been rejected.
Irrespective of the existence of copyright, you acknowledge that we are the proprietor of all material on the site, whether it constitutes confidential information or not, and that you have no right, title or interest in any such material.
TRANSMISSION OF INFORMATION
As we do not have the ability to prevent unlawful activities by unscrupulous persons, you accept that we cannot be held liable for any loss, harm or damage suffered by you as a result of such activities.
TERMINATION, SUSPENSION AND LIMITATION
We may modify, suspend or discontinue the site, whether temporarily or permanently, without notice to you. We may also impose limits or conditions on the right to certain services, features or functions and we may restrict access to parts of or all of the services on the site.
NO WARRANTIES OR REPRESENTATIONS
We do not warrant that the site will be error-free or will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality.
HOW DISPUTES WILL BE RESOLVED
All disputes arising as a result of your use of the site or on the interpretation of these conditions or on any matter which in terms of the conditions requires agreement by the parties, (other than where an interdict is sought or urgent relief may be obtained from a court of competent jurisdiction), will be submitted to and decided by arbitration.
That arbitration will be held with only the parties and their representatives present at the offices of the Arbitration Foundation of Southern Africa, Sandton, Gauteng, South Africa. The arbitration will be governed by the rules of the Arbitration Foundation in terms of South African law and will be heard by an arbitrator or arbitrators appointed by the foundation.
Either party will be entitled to have the award made an order of court of competent jurisdiction. The parties will keep the evidence in the arbitration proceedings and any order made by any arbitrator confidential unless otherwise contemplated. The arbitrator will have the power to give default judgment if any party fails to make submissions on due date and/or fails to appear at the arbitration.
THE LAW GOVERNING OUR RELATIONSHIP
The conditions will be governed and construed in accordance with the law of the Republic of South Africa without reference to any conflict of law provisions.
HOW TO CONTACT US
If you have questions about this Notice or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please feel free to contact us:
Email: contact@visalitigationservices.com
TERMINATION AND REFUND POLICY
Where the Client wishes to terminate the services of Visa Litigation Services, written notice must be provided to Visa Litigation Services. Such notice must include the reasons for termination, and the effective date of termination shall be the date on which the written notice is received by Visa Litigation Services
Should notice of termination be delivered prior to the commencement of the services, the Client shall be eligible for a refund equivalent to 50% of the total professional fee, together with 100% of the disbursements charged.
In the event that Visa Litigation Services has commenced with the services, the service shall be deemed completed, and no refund shall be applicable upon termination.
Any dispute arising from the application of this clause shall be resolved amicably between Xpatweb and the Client through negotiation. Should such resolution not be possible, the matter shall be referred to arbitration or mediation, as agreed in writing by both parties.
